Privacy Policy
This Privacy Policy explains how GreatValue collects, uses, stores, shares, and protects personal information when you use our website, account features, checkout, delivery, support, and related services. By using our platform, you agree that this Privacy Policy applies to you.
We may update this Privacy Policy from time to time. The latest version published on this page replaces any earlier privacy policy shown on our website.
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What is personal information?
Personal information is information that can identify you or tell us something about you. This can include your name, email address, phone number, delivery address, billing details, account login information, order history, payment-related information, device information, browsing activity, preferences, support messages, and any information you provide through forms or account settings.
Why do we collect your personal information?
We collect and use only the information we reasonably need to operate and improve the shopping experience.
To create and manage your account
We use your name, email address, phone number, password, and account preferences to create your account, help you log in securely, keep your profile up to date, manage wholesale or member access where applicable, and protect your account from unauthorised use.
To process orders, delivery, returns, and refunds
When you place an order, we use your contact details, delivery address, order details, payment status, and support history to process the transaction, arrange delivery or collection, provide order updates, handle returns, issue refunds, and keep records of your purchases.
To communicate with you
We may contact you about your account, order confirmations, delivery updates, returns, invoices, support requests, important service notices, security alerts, and policy changes. Where you have opted in, we may also send promotions, product recommendations, newsletters, or special offers. You can unsubscribe from marketing messages where required by law or through available account settings.
To improve our platform and services
We use browsing behaviour, search activity, cart activity, feedback, reviews, survey responses, and aggregated analytics to understand how customers use the platform, fix issues, improve features, personalise product discovery, measure performance, and plan new services. Where practical, we use aggregated or anonymised information that does not directly identify you.
To keep our platform safe
We use account, device, transaction, and usage information to detect fraud, prevent abuse, enforce our terms, protect customers and sellers, investigate suspicious activity, and comply with legal obligations.
How do we keep your personal information safe?
We use administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. These safeguards may include access controls, secure authentication, encryption or secure transmission where appropriate, monitoring, backups, permission reviews, and procedures for responding to suspected security incidents.
Our service providers are expected to protect personal information they process for us and to use it only for the services they provide to GreatValue. If a security incident creates a material risk to your personal information, we will take reasonable steps to notify affected users and relevant authorities where required by law.
How can you keep your account safe?
Do not share your login details with anyone. Use a strong, unique password for your GreatValue account, avoid reusing passwords from other websites, keep your email account secure, and contact us if you believe someone has accessed your account without permission.
Our platform may link to third-party websites or services. Those third parties have their own privacy practices, and you should review their policies before providing information to them.
How long do we keep your personal information for?
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, maintain your account, process orders, support returns and refunds, resolve disputes, comply with legal and tax obligations, prevent fraud, and maintain business records.
If one purpose no longer applies, we may still keep information where another valid purpose remains. For example, if you unsubscribe from marketing, we will stop using your email for marketing but may still use it for order updates or legal record keeping.
Your privacy rights
Depending on the laws that apply to you, you may have the right to:
- ask what personal information we hold about you;
- request access to your personal information;
- ask us to correct inaccurate or incomplete information;
- ask us to delete information where we are not legally required to keep it;
- object to certain uses of your personal information;
- withdraw consent where processing is based on consent; and
- ask for information about third parties who have received your personal information.
Some requests may be limited by legal, security, fraud prevention, or record keeping requirements. You can update many account details from your account pages, or contact us through the Help Centre for privacy-related requests.
Do we send your information overseas?
Some technology, hosting, payment, analytics, or support providers may process information in other countries. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place and that personal information is protected in line with applicable privacy requirements.
Questions and complaints
If you have questions, requests, or complaints about how GreatValue handles your personal information, please contact us through our Help Centre. We will review your request and respond as soon as reasonably possible.
Last updated: 30 April 2026